I bought direct from Ramsond and the tool arrived with a hole in the housing. I didn't open the package and find the defect until (2) weeks after it arrived. My mistake! Ramsond will try and charge you shipping back to them plus a $35 inspection fee plus shipping back to you unless you report the defect within (1) day. Even if you report defects within (1) day you still pay for shipping to them plus the $35 inspection fee! I'm not making that up, check their web policy. That adds up to between $60 to $80 even if the tool is defective right from the factory. Ouch!
It appears Ramsond makes a good product but their customer service is terrible. I felt like a thief just trying to get them to work with me.
Buy from Amazon, they have customer service which works.Get more detail about Ramsond RMM4 2-in-1 Air Hardwood Flooring Cleat Nailer and Stapler Gun, Yellow.
No comments:
Post a Comment